Privacy policy
This translation is provided for your convenience. Only the German version is legally binding.
Contents
Data protection at a glance
General notes
The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is all data with which you can be personally identified. For detailed information, please refer to the privacy policy below.
Who is responsible for data collection on this website?
The data processing on this website is carried out by the website operator. Their contact details can be found in the “Information about the controller” section.
How do we collect your data?
Your data is collected in particular when you provide it to us, e.g. in a request form. Other data is collected automatically or with your consent when our IT systems are visited. These include primarily technical data (e.g. internet browser, operating system or time of page visit).
What do we use your data for?
Part of the data is collected to ensure the flawless provision of the website. Other data may be used to analyze your user behavior. We process data from requests to process your inquiry and to initiate or execute real estate contracts.
What rights do you have regarding your data?
You have the right at any time to obtain information free of charge about the origin, recipients and purpose of your stored personal data. You also have the right to request the rectification or deletion of this data. You can withdraw your consent at any time for the future. In addition, you have the right to request the restriction of processing in certain circumstances and a right of appeal to the competent supervisory authority.
Analysis tools and third-party tools
When visiting this website, your browsing behavior can be statistically analyzed with your consent. Details can be found in the following sections.
Hosting
We host the content of our website with the following provider:
All-Inkl
The provider is ALL-INKL.COM – Neue Medien Münnich, Inh. René Münnich, Hauptstraße 68, 02742 Friedersdorf (hereinafter All-Inkl). When you visit our website, All-Inkl collects various log files including your IP addresses. For details, please refer to All-Inkl’s privacy policy: all-inkl.com/datenschutzinformationen.
The use of All-Inkl is based on Art. 6(1)(f) GDPR. We have a legitimate interest in presenting our website as reliably as possible. If appropriate consent has been requested, processing takes place exclusively on the basis of Art. 6(1)(a) GDPR and § 25(1) TDDDG. Consent can be withdrawn at any time.
Data processing agreement
We have entered into a contract for the processing of orders (AVV) for the use of the aforementioned service. This ensures that the provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.
General information and mandatory information
Privacy policy
We take the protection of your personal data very seriously and treat your personal data confidentially and in accordance with the legal data protection regulations and this privacy policy. We point out that data transmission over the Internet (e.g. when communicating by e-mail) can involve security vulnerabilities. It is not possible to completely protect data from access by third parties.
Information about the controller
The controller for data processing on this website is:
SIK Immobilienkontor GmbH
ABC-Straße 10
20354 Hamburg
Represented by Managing Directors Eike C. Schulz and Steffen Voß
Phone: +49 40 21064884
Email: briefkasten@schwanenwik.de
The controller is the natural or legal person who alone or jointly with others decides on the purposes and means of the processing of personal data (e.g., names, email addresses, etc.).
Storage duration
As long as no specific storage period is specified within this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you file a legitimate request for deletion or withdraw your consent, your data will be deleted unless we have other legally permissible reasons for its retention (e.g., tax or commercial retention periods); in the latter case, the deletion will take place upon the lapse of these reasons.
Legal basis for data processing
If you have consented to the data processing, we process your data on the basis of Art. 6(1)(a) GDPR. If you have consented to the storage of cookies or to access information on your end device, the processing also takes place on the basis of § 25(1) TDDDG. If your data are required for contract performance or for the implementation of pre-contractual measures, we process them on the basis of Art. 6(1)(b) GDPR. Data that is required to fulfill a legal obligation is processed on the basis of Art. 6(1)(c) GDPR. The processing may also take place on the basis of our legitimate interest pursuant to Art. 6(1)(f) GDPR. We inform you about the relevant legal basis in the following sections.
Recipients of personal data
As part of our business activities, we work with various external parties. We only pass on personal data to external parties when this is necessary as part of fulfilling a contract, when we are legally obliged to do so, when we have a legitimate interest in passing on data pursuant to Art. 6(1)(f) GDPR, or when another legal basis allows the passing on. When using contract processors, we only pass on data based on a valid contract for contract processing.
SSL or TLS encryption
For security reasons and to protect the transmission of confidential content, such as requests you send to us, this page uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the browser address bar begins with “https://” https” and the lock symbol appears in your browser line.
Your rights
Withdrawal of your consent to data processing
Many data processing operations are only possible with your express consent. You can withdraw consent already given at any time. The legality of data processing carried out up to the withdrawal remains unaffected by the withdrawal.
Right of objection to data collection in special cases as well as to direct advertising (Art. 21 GDPR)
If data processing is carried out on the basis of Art. 6(1)(e) or (f) of the GDPR, you have the right at any time to object to the processing of your personal data for reasons arising from your particular situation; this also applies to profiling based on these provisions. If you object, we will no longer process your affected data, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or the processing serves the assertion, exercise or defense of legal claims (objection pursuant to Art. 21(1) of the GDPR). If your personal data is processed to conduct direct marketing, you have the right to object at any time to the processing for such marketing purposes; this also applies to profiling insofar as it is related to such direct marketing (objection pursuant to Art. 21(2) GDPR).
Right to complain to the competent supervisory authority
In the event of violations of the GDPR, you have the right to file a complaint with a supervisory authority, in particular in the member state of your habitual residence, your place of work, or the place of the alleged violation. The Hamburg Data Protection and Information Freedom Commissioner is responsible for us: Ludwig-Erhard-Str. 22, 7th floor, 20459 Hamburg, www.datenschutz.hamburg.de.
Right to data portability
You have the right to have data that we process automatically based on your consent or in fulfillment of a contract handed over to yourself or to a third party in a commonly used, machine-readable format. If you request the direct transfer to another controller, this will only take place if it is technically feasible.
Access, rectification and erasure
Within the framework of the applicable legal provisions, you have the right at any time to obtain free information about your stored personal data, their origin and recipients, as well as the purpose of data processing, and if applicable, the right to rectification or deletion of these data.
Right to restrict processing
You have the right to request the restriction of the processing of your personal data, in particular if you dispute the accuracy of the data, the processing is unlawful, we no longer need the data but you need it to assert legal claims, or if you have filed an objection pursuant to Art. 21(1) GDPR and the assessment is still pending.
You can contact us at any time regarding all of these rights: briefkasten@schwanenwik.de.
Cookies and consent
Cookies
Our websites use so-called “cookies”. Cookies are small data packages that do not cause any damage to your device. They are either temporarily stored on your device for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are automatically deleted after the end of your visit. Permanent cookies remain stored until you delete them yourself or an automatic deletion is performed by your web browser. We use technically necessary cookies based on § 25, paragraph 2, TDDDG; all other cookies only with your consent, unless otherwise stated in this statement.
Borlabs Cookie
This website uses the Borlabs Cookie Consent Tool, with which we obtain and manage your consent to the use of cookies and similar technologies. The provider is Borlabs GmbH, Rübenkamp 32, 22305 Hamburg. When you visit our website, a technically necessary cookie named “borlabs-cookie” is stored in your browser. This cookie stores the consents you have given as well as their withdrawal. No data is transmitted to the provider of Borlabs Cookie; the processing takes place on our server.
The use of Borlabs cookies is intended to obtain the consents required by law for the use of cookies and to be able to prove them. The legal basis is Art. 6(1)(c) GDPR. You can change your consent at any time via the cookie settings on this website or withdraw it with effect for the future.
Analysis and campaign attribution
Google Analytics
This website uses, with your consent, the functions of the web analytics service Google Analytics, integrated via the Google Site Kit plugin. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics allows us to analyze the behavior of website visitors. In doing so, we receive various usage data, such as page views, dwell time, operating systems used, and the user’s origin. These data are associated with a pseudonymized user ID. Google Analytics uses technologies that enable the recognition of the user (e.g., cookies). The collected information is usually transferred to a Google server in the USA and stored there.
The use takes place based on your consent pursuant to Art. 6(1)(a) GDPR and § 25(1) TDDDG. Without your consent, Google Analytics will not be loaded. Consent can be withdrawn at any time. The data transfer to the USA is based on the EU Commission’s standard contractual clauses and Google’s certification according to the “EU-US Data Privacy Framework”. Further information: policies.google.com/privacy.
Assignment of requests to advertising campaigns
The purpose is to understand through which channel and campaign an inquiry came about and to measure the effectiveness of our advertising. The legal basis is Art. 6 (1) (f) GDPR; our legitimate interest lies in the economic management of our advertising. The cookie does not contain any names or contact details; an association with your person only occurs when you submit a form yourself. You can delete the cookie at any time in your browser. Data that has already been transferred will be deleted on request to
The purpose is to understand through which channel and campaign a request came about and to measure the effectiveness of our advertising. The legal basis is Art. 6 (1) (f) GDPR; our legitimate interest lies in the economic management of our advertising. The cookie does not contain any names or contact details; an association with your person only occurs when you submit a form yourself. You can delete the cookie at any time in your browser. We delete already submitted data upon request. briefkasten@schwanenwik.de.
Data collection on this website
Server log files
The provider of the sites automatically collects and stores information in so-called server log files that your browser automatically transmits to us. These include:
- Browser type and browser version
- Operating system used
- Referrer URL
- Hostname of the accessing computer
- Time of the server request
- IP address
No merging of this data with other data sources is carried out. The collection is based on Art. 6(1)(f) GDPR. We have a legitimate interest in presenting our website in a technically error-free manner and optimizing it.
Contact forms
If you submit a request to us using one of our forms (contact form, brochure request form, search profile), your details, including the contact details you provide, will be stored by us for the purpose of processing the request and in case of follow-up questions. You will receive a confirmation of receipt by email. We will not share this information without your consent.
The processing takes place on the basis of Art. 6(1)(b) GDPR, provided that your request is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in effectively processing the requests submitted to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR), provided that it has been requested. The data remains with us until you request us to delete it, withdraw your consent, or the purpose for data storage no longer applies. Compulsory statutory provisions, in particular retention periods, remain unaffected.
Request by email or phone
If you contact us by email or phone, your request, including all personal data derived therefrom, will be stored and processed by us for the purpose of processing your request. The legal basis is Art. 6(1)(b) GDPR or Art. 6(1)(f) GDPR.
Online withdrawal
Through our “Cancellation Policy” page, you can cancel a real estate agency contract online. In doing so, we process the data you provide (name, email address, property, and, if applicable, your message) as well as the date and time of receipt to process the cancellation and confirm receipt to you. The legal basis is Art. 6(1)(c) GDPR in conjunction with § 356a BGB.
Customer management with Propstack
To process your inquiries and to manage customer data, search profiles, and real estate listings, we use the software Propstack. The provider is Propstack GmbH, Invalidenstr. 65, 10557 Berlin.
When you submit one of our forms, the data provided there, such as your title, first and last name, email address, phone number, your message, and information about your real estate preferences, will be stored in Propstack and assigned to the relevant advisor. Additionally, we store the source of the request, i.e., for example, website, real estate portal, or advertising campaign, as well as, if applicable, the click ID and the campaign name from the “Assigning requests to advertising campaigns” section.
The purpose of the processing is the processing and answering of your request, the preparation and execution of real estate contracts, and the matching of suitable real estate offers. The legal basis is Art. 6(1)(b) GDPR and Art. 6(1)(f) GDPR based on our legitimate interest in efficient customer support.
Propstack operates as a processor for us; we have entered into a contract with the provider for processing orders pursuant to Article 28 of the GDPR. We store your data for as long as necessary for the stated purposes and then delete it in accordance with legal retention periods.
Real estate offers by email
If you have provided us with a search profile, we will inform you by email about properties that meet your criteria. This email is sent to fulfill your search request. You can object to it at any time, for example by sending a message to briefkasten@schwanenwik.de. The legal basis is Article 6(1)(b) GDPR.
Google Maps
On individual pages, we embed maps from the Google Maps service. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. The map is only loaded when you agree to it in the cookie banner or directly on the map. Your IP address is transmitted to Google and usually stored on a server in the USA.
The legal basis is your consent pursuant to Art. 6(1)(a) GDPR and § 25(1) TDDDG; the consent is revocable at any time. The data transfer to the USA is based on the EU Commission’s standard contractual clauses and the “EU-US Data Privacy Framework”. Further information: policies.google.com/privacy.
Accessibility tool (Ally)
To allow you to customize the presentation of our website to your needs (e.g., larger fonts, higher contrast, reading mask), we integrate the tool “Ally” from Elementor Ltd., Israel. When you visit our pages, your browser loads the tool from the provider’s servers (cdn.elementor.com); in this process your IP address is transmitted to Elementor. Your selected settings are stored locally in your browser. Analysis purposes are disabled.
The legal basis is Art. 6(1)(f) GDPR; our legitimate interest lies in barrier-free access to our website. For Israel, there is an adequacy decision by the EU Commission. Further information: elementor.com/about/privacy.
Address completion in forms
In our sales inquiry form, we help you enter the property address: As you type the street, we suggest suitable addresses and automatically fill in the street, house number, postcode and location.
The suggestions come from the address service Photon, which is based on the open geodata from OpenStreetMap. The service is operated by komoot GmbH, Potsdam. Your IP address is not transmitted to the provider: The request is not sent by your browser, but by our own web server. Only the characters you enter in the address field are transmitted; they are not linked to your person and do not contain the other data from the form. Cookies are not set for this function.
To keep the number of requests low, we store the search results for a search term on our server for 24 hours. This intermediate storage does not contain any personal data.
The legal basis is Article 6(1)(f) of the GDPR. Our legitimate interest lies in the correct and convenient collection of the property address. Use is voluntary; you can fill in the address fields manually at any time without selecting a suggestion.
Last updated: October 2026